Terms and Conditions

Terms and Conditions – Alternative Endings

Alternative Endings is the trading name of Cremorials Limited.?These are the terms and conditions for using this website to purchase products. All orders placed will be subject to them unless alternative and explicit arrangements have been agreed in writing between Cremorials and the buyer in advance.

GENERAL

These terms and conditions do not affect your statutory rights, however, Cremorials Ltd, which is incorporated in?England?and?Wales?is also not liable for any failure to meet our obligations occasioned by circumstances beyond our control.?These terms and conditions and any contract made, shall be construed and operated in accordance with English law. Any dispute or claim arising from using this website must also be made and settled under English law.

PURCHASES

Unless otherwise stated all prices are quoted in pounds Sterling including VAT.?Orders from Countries outside the UK will be required to contact us on +44 207 0550857 to confirm duty and postage costs before despatching the goods.

PAYMENT

We accept Visa, Mastercard, American Express and PayPal. CARRIAGE AND DELIVERY Delivery of all goods will be made to the address(es) specified within 14 days unless indicated with product descriptions. We will not be held responsible for postal strikes or events out of our control. All products are sent recorded and to be signed for upon receive.

RETURN POLICY

If you are a consumer you have the legal right to cancel a contract under the consumer protection regulations 2000 during the period set out below.

This means that during the relevant period if you change your mind or for any other reason you decide you do not want to keep a product you can notify us of your decision to cancel the contract and receive a refund.

Advice about your legal right to cancel the contract under these regulations is available from your local Citizens? Advice Bureau or Trading Standards office.?However, this cancellation right does not apply in the case of any products made to your specification or personalised.?You may cancel a contract from the date you receive the dispatch confirmation which is when the contract between us is formed.

If the products have already been delivered to you, you have a period of 14 days in which you may cancel, starting from the day you receive the products.

To cancel a contract please contact us in writing or email us or call us on 0207 0550857.

You may wish to keep a copy of your cancellation notification for your own records. If you send us your cancellation notice by email then your cancellation is effective from the date you sent us the email. If you call us to notify us of your cancellation, then your cancellation is effective from the date you telephone us.

You will receive a full refund of the price you paid for the products. We will process the refund due to you as soon as possible and in any case within 30 days of the day on which you gave us notification of cancellation as described.?If you have returned the products to us if they are faulty or mis-described we will refund the price of the defective product. Refunds will be returned on the credit card or debit card in which you made payment.

If the products were delivered to you:

1.You must return the products to us as reasonably practicable.
2.Unless the products are faulty or not as described you will be responsible for the cost of returning the products to us.
3.You have a legal obligation to keep the products in your possession and to take reasonable care of the products while they are in your possession.

As a consumer, you will always have legal rights in relation to products that are faulty or not as described. These legal rights are not affected by the returns policy in these terms. Advice about your legal rights is available from your local Citizens Advice Bureau or Trading Standards office.

WEBSITE

Cremorials Ltd has made every effort to ensure the accuracy of all information on this website. However, this site is provided ?as is? we make no representation or warranties as to the accuracy of information contained on this website ? particularly if supplied by a third party and published by us in good faith. Cremorials Ltd also reserves the right to amend all information, including information relating to price and availability, without notice.

LINKS TO OTHER WEBSITES

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.