FAQ

How do I Order?

Ordering with Jewellery AE is really easy, you can place your order on our website, or by calling us direct on 0800 0646683 or, Email info@memorialjewelleryae.co.uk.

How do I pay for my order

Direct Bank Transfer

You can pay be direct bank transfer at check out,  please use your order ID as the payment reference. Your order will not be shipped until the funds have been cleared in our account. It will normally take 1 or 2 business days. 

Cheque payments

Please send a cheque to the company address at checkout. Quote your order number and your name, products. Once the cheque is cleared, we will post the item.

Paypal

You can check out faster and safer and easily with Paypal, this way your financial details are more protected. Find out more what is Paypal here : https://www.paypal.com/uk/home

Pay over the phone

We can also take payment over the phone, please call us directly on 0800 0646683

 

Will I receive an order confirmation?

Yes, you will. An order confirmation email will be sent to the email address entered on your order within 30 mins of it being place, please do check your junk or spam folder if does not arrive in your inbox. We ask that you check your order information closely and contact us right away if anything you would like to change.

If you haven’t received your order confirmation email, please contact us directly via email or phone.

Can I change my order once it has been placed?

As long as your order has not entered production, we are happy to help you make any necessary changes. If you do need to change anything on your order, we would recommend contacting us asap.

Can I visit your store?

Due to insurance reasons, and cost we don’t have a physical store (Maybe one day!)  We are unable to open to the public. If you do need any assistance placing your order you can call or email us! 

We are registered on the UK company houses : 09240917

Can I cancel my order?

We would be sorry to see you go but if, for any reason, you did wish to cancel your order you are able to do so within the cooling off period of 7 days from your order being placed.